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Otherwise I also had problems connecting it to my computer (windows XP), but at last I had a success. Now I have to shell out $$ for another drive just to get the cable. Click on the Start button to fix the detected issues. Sorry WD you lost this fan of your products. I originally bought it as my replacement carry-along drive to store my VMware VMs, iTunes and iPhoto Libraries something that its predecessor did quite well. The major issue occurring on the WD My Passport drive is the drive detection issue. In the same way, you can also plug it on another computer to see if that works. Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting. When the Disk Management window appears, right-click on the WD My Passport drive and click Change Drive Letter and Paths. Will I have to return the HD and get the portable of some other company?  More to follow…. Western Digital is an American computer hard disk drive manufacturer and data storage company based in San Jose, CA. I have to say as much as I have loved my WD Passports - owning 3 of the last model along with a couple MyBooks and a MBWE, this new model is the end for me. There are six series of the My Passport drives, three for … 5. And we all know where this is headed. For, instant WD My Passport gemote assistant reach us. WD Passport Problems. I wonder if  this case would help. Restart your computer after changing the drive path. I’m going to see if I can find a way to complain to WD and get a new one…. Now, choose a drive letter from the drop-down list and click OK. Click Change to modify another drive letter, if needed. 2. Now I am searching for a new cable on Amazon (hopefully the connector is OK). just click the link below to contact the support. I have also had the problem with a 1tb passport usb cable of the new smaller variety.  Any movement of the drive will disconnect the drive from the computer.  I have several older passports with the older style cable, and have literally knocked them off of the table leaving them hanging by the cable yet they remain connected.  I 'm not sure if the problem with these newer drives is the cable or the port, but it is truly annoying to the point where I may return all four of them. Â, Do WD admins read this? Contact WD Support. Is a replacement cable the only answer? I tried reinstalling drivers from device manager, but same problem. I am having the same problem! :angry: I am on hold…  Now he is telling me that its the cable and he will be sending me one.  I’m not the only one going crazy. This section will show you different reasons behind why the given issue occurs. Any solutions ? Your drive may not be recognized or detected when connected to a Windows computer. Thanks for reading. My experience with this is that I thought I had lost my mini-b to USB-A cable for the WD Passport drive. If the drive is not detected, try replacing the USB cable connecting the My Passport and your computer. For me it was indeed just the cable, and the disk performs wonderfully now. The USB cable on the side of the HD is very sensitive on moving. The second quick fix to WD My Passport Ultra not detected issue is to change a different USB cable. Your drive may not be recognized or detected when connected to a Windows computer. It’s incredibly frustrating…the slightest move of the drive/cable disconnects it. Find top rated office supplies & save big with Staples Canada. Hardware & Devices: Yet another Western Digital My Passport driver problem It’s imcompatible with the standard Mini USB cables. Shop Staples Canada for a wide selection of office supplies, laptops, printers, computer desks & more. EUREKA!! The major issue occurring on the WD My Passport drive is the drive detection issue. I was happy but… I plugged the “My Passport” into my ‘PC’ and the problems started. I believe new cable has more “bite” that grabs onto the drive and keeps good connection between drive and cable. A replacement or additional USB 3.0 cable to connect your My Passport portable hard drive to a PC or Macintosh computer.  I tried different positions with no luck until finally I grabbed some rubber bands and striped the cable really tight to one side, then it finally mounted. My Passport by Western Digital is a series of portable external hard drives. WD passport not recognized Guys I have the same problem, but I think its much worse in my case. Dear frnds, I have been using my external hard disk(WD My Passport Essential SE) 1 Tb, since last 6 months, but after a recent virus scan, my laptop is not showing the external hard disk, i … Western Digital also uses hardware encryption... - Western Digital My Passport You surely are aware of all the features which WD my passport Ultra attains. Even the smallest move of the cable disconnects the disk from the computer. Hey guys, It's a rather simple problem to explain. So my WD passport is 2TB, but the Partition Recovery Wizard wasn't even able to recognize that. I misplaced my cable and have a lot of important data on the drive.  Now I have to shell out $$ for another drive just to get the cable.  As soon as I transfer the data, both drives are going in the trash.  This is one crappy drive and a shabby piece of marketing. Download a third-party software to repair corrupted files in the WD My Passport drive.  I need a better cable or a better product.Â. There is a total of 6 methods to resolve this issue, follow each one of them carefully. Johns answer explains how most external drives work, except Western-Digital external drives.  I’m having the same erratic behavior. It’s not the cable it’s the the whole idea of the WD USB plug/cable that’s so frustrating: It is important to address this issue to WD as a community because we aren’t the only ones who struggle with this new plug. The engineer on this cable design needs to go back to school and take a few more dynamics classes and the usability testers should all be fired, seriously, they didn’t do their job. Literally the most minor movement disconnects the drive, so sensitive that even something dropped at the other end of the house causes enough vibration to cause a disconnection. Now, download the correct driver and install it on your computer. You can get a free replacement from WD, and they are sold inexpensively on line from vendors such as Cyberguys. Just registered to say that the same happens to me. Copyright © 2020 - 2021 Western Digital | All rights are reserved. As explained, you cannot access an external hard drive for many reasons, for most of the time, the consequence results from either a hard drive connection problem or hard drive self corruption. First, I didn’t have any instructions, so I copied every folder I wanted to ‘back-up’, I copied them to the “My Passport”. To get our expert's guidelines easy to resolve it. All … Has anybody adress WD directly on this issue? I just had to let off some steam, this problem happen to me too. Method 1. Sometimes, problems may occur on the WD My Passport drive if the, Right-click on the Start menu and select the. After the repairing process is complete, click Finish. Product Components My Passport Wireless Pro ... All LEDs fast blinking Blue Device has a problem. WD MyPassport sucks big time, in my book. It just works, I have 3 Passports all of them with the faulty USB and I received 3 new replacement cables. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. I thought it was the hard drive itself, but it seems for what you all say that it is the cable. It’s outrageous that WD uses a proprietary cable and doesn’t even offer a replacement for sale on line. Even the Passsport is not, It’s hyper-sensitive to any movement on the calbe (and hence bad for the HDD inside when it regularily gets disconnected on a whim every so often). My Passport USB 3.0 Cable White | Western Digital Store Free standard shipping on all eligible orders over $25. Western Digital WD My Passport (2020) deals. if you have the solution, its much better~. Copy the first value and paste it in the address section of your browser. I am having WD My passport Ultra (1tb) and its not recognized in any USB 3.0 ports, after initial one time! In any case, I still can return the product, so this Thursday it goes back to the store. My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses USB Cable for a WD Product. What should I do to get my data back? WD Passport hard drive data recovery after physical damage to connector. You can view the device listed as Unknown device. They will send you a replacement cable. can WD give us some explanation please. If the WD My Passport Problems persist, continue with the next step. Because if the cable is the same it does not look to solve anything. Then, select Check the. The drive itself is good, so don’t trash it because the cable connection is loose! Press the Windows and R buttons together to open the Run dialog box. Restart your computer to fix the WD My Passport Problems. Try connecting the USB cable to another port on the computer. It is mini-USB. Let the market decide. The one I had I had bought from Radio Shack … I guess the policy of WD to be “innovative” has been pushed a little too far by abandoning established (and proven!) Firmware updates for My Passport drives can be found under the WD Support pages, for Windows and Mac, respectively.Read the release notes and perform the relevant update. I have the same problem with my cable. PS: In WIN 7 OS, it gets recognized in all USB 3.0 ports as well. Part 2: How to fix WD my passport Ultra not detected. If the WD passport is not detected either on your current or the new PC, the error is highly possible on the WD drive. Obviously this is less than ideal when in the middle of transferring gigabytes of data. But it isn’t a proprietary cable. Free next day delivery on all orders. Proceed with the steps that are given below to fix the WD My Passport Problems. Although I was usually very staisfied with WD my personal consequences in this matter are to not buy any more WD products until the issue is resolved or there is an option to decide between products with regular Mini USB and WD-USB plug & cable.  I just got this for x-mas and just started using it, but I’m concerned that my music isn’t safe if the product is so sensitive. I fiddled a bit more and managed to mount but the connection was lost as soon as I released the cable from my hands. Reasons Behind My Passport Not Showing Up Windows 10. The reason for not connecting was the USB 4 port bridge I was connecting too. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. I had a brand new MAC and the “My Passport” worked seemlessly with MAC’s “Time Machine”. Because of its sensitivity I still carry the older one and this one sits plugged in to my iMac largely unused. I contacted WD support and they are going to ship a replacement cable.  So if that works, and now that I have removed the obnoxious virtual CD of software that lives in the firmware, this may turn out to be a useful drive after all. Change USB Cable. You need to go to the Western Digital site (westerndigital.com) and, under Support, go to Phone & E-mail Support.  Submit an e-mail there with your cable request. WD Passport hard drive data recovery after physical damage to connector. WD backup offline issue, it is easy to fix. Western Digital is an independent technical service provider for several brands of gadgets, and not, in any way, associated with the Manufacturer of devices mentioned on the site. Select the Details tab and set the Property as Hardware Ids. I read a lot of complaints, but got no proper fix for the problem. It's not the first I've heard of this either. When the troubleshooter detects the problems, select the Apply this fix option to fix the detected issues automatically. USB 3.0 cable USB AC Power Adapter Quick Install Guide ... About Your WD Storage Device My Passport Wireless Pro User Manual 2. It died with the same symptoms after six months. All the images, trademarks, and symbols indicated in the site are solely intended for information and reference purpose. My Passport is a series of portable external hard drives produced by Western Digital. USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung Galaxy S5, Note 3, Note Pro 12.2, WD Western Digital My Passport and Elements Hard Drives Have anyone tried? I’m done with this product. I guess I have the same problem. There was a problem. UPDATE [26 Aug 2013]: WD is providing firmware updates for various drives exhibiting the connect/disconnect problem (thanks Boostland for pointing this out). Yeah, my company got me one of those, 1TB version, used it for six months to backup my data (not store, just backup in case my PC dies or something), and carried it ONCE in my car, was careful with it. Received my replacement cable today.  The new one is nice and snug! USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung Galaxy S5, Note 3, Note Pro 12.2, WD Western Digital My Passport and Elements Hard Drives Western Digital replaced the HD logic board with a combo function board (SATA and USB converter) so you can't plug the drive into your system or another case. Now, if I connect the HDD using the USB 3.0 Cable to the USB 3.0 Port, It just lights up but it's not detected in Windows. Besides, your WD passport external hard drive may encounter other problems like WD hard drive is not recognized, you can also solve it with AOMEI Partition Assistant. Follow the points below to know the various causes. Proceed with the steps that are given below to fix the WD My Passport Problems. 5 Use third-party apps, like FiLMiC Pro, to capture and save footage directly to the drive, or LumaFusion to edit video in the field. When trying to fiddle a little with the cable I noticed the small LED turned on momentarily but then went off again. Your destination for educational, warehouse and office supplies. Now, it is time for you to go through the actual methods to resolve your issue of WD my passport Ultra not detected. standards in favor of trying to bond their customers to WD-specific cables. View the device listed as Unknown device and your computer to fix the detected wd my passport cable problem.! Move of the content displayed on the page recognize that Passport in disk Utility, could. And set the Property as hardware Ids ) deals can selectively follow below 4 methods to your... Smallest move of the content displayed on the WD My Passport drive and click change letter. 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