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Unplug the power cord for two minutes, and then plug it back in. This is probably a fundamental design issue not worth worrying about, and I'll bet most people never notice it. It's very faint and almost unnoticeable when you first turn it off and the room goes dark, but, when you wake up at night, or in the morning when it's dark and your eyes are adjusted, the whole display is glowing. If not, continue to step 4; Try another antenna cable, it may be broken. I bought a TCL L32B2500 model LED TV earlier this year. In terms of inputs. Product Registration Please register your TCL TV purchase on-line at www.tclusa.com. And yes the Power light is turned off this is the screen back light in a low glow state of some kind. Finito. Unfortunately this makes TCL a no go until this software fault is updated. I can see it when I wake up in the middle of night. When the TV is off the display still glows. With fast start on -- which keeps all the main electronics going, the leakage is much more pronounced. It's a bit more difficult to discern exactly what effect this had. Kept the tv and use a smart plug to shut off the power after 10pm every night so it hasn’t been an issue since. The time to move on has come. My solution was a wifi outlet that I could turn off on my phone. Now the light will stay off when your TV is powered off. The TCL 6-Series will be available in 55” (55R635) starting at $649.99, 65” (65R635) at $899.99, and 75” (75R635) at $1399.99, with limited availability starting today at your favorite retailer. The mains plug/appliance coupler is used to completely turn off the device. Update Sept. 11, 2020: There's a new version of this TV. $479.99) Credit: Amazon. fast start is OFF and no other power save settings are on. C - POWER PORT Connect your TC to the power source with the included power cable. So screen glows brighter. I suggested it may be cheaper to replace the tv. Press question mark to learn the rest of the keyboard shortcuts, https://www.reddit.com/r/Roku/comments/b7ihrq/tcl_49s325_roku_tv_screen_glows_when_turned_off/. Answer. It’s equipped with 3 HDMI 2.0 ports that are fully capable of HDCP 2.2, an optical/TOSLink out, an ethernet port, cable and AV inputs, along with a headphone jack to use your own headphones. I can set it down and a minute later I can't find it. I have the exact same issue with my TCL 50S423-CA (Costco model). Depending on when your TV was manufactured, it may not have a setting in the normal menu to turn off the light. So maybe there's nothing there with fast start off, or maybe there is but it's much more dim and hard to discern than with fast start on -- with fast start on it's definite and fairly easy to see across the entire screen. Today, it won't turn on. I haven’t yet tried to unplug it to see if it goes away, I usually just fall asleep. Quick start is disabled and status light is disabled. Hopefully they can fix this via software update. The TV itself is fantastic, however every time you change sources (ie Netflix to YouTube or TV on/off) the judder reduction option (aka motion smoothing) turns back on even though it shows as off in the menu. It is normally $329.99, for a sweet savings of $130. Founded over 30 years ago, TCL prides itself on delivering more to consumers with high quality products featuring stylish design and … View and Download TCL Roku TV 6 Series manual online. fast start is OFF and no other power save settings are on.. And yes the Power light is turned off this is the screen back light in a low glow state of some kind. However, it should be turning off the panel backlight during this time. Yeah, there's something going on. I have a quite new TCL 55S425. A - STATUS LIGHT Glows when the TV is in standby; IR RECEIVER Receives signal from the TV remote. I essentially get to keep the tv, they’ve asked me to cut up the serial number sticker and send proof of that.. then they’ll send me a cheque. No. Not sure what part it is. The placement and appearance of the front LED may vary depending on your specific TCL Android TV model. They’ve asked for a picture but I can’t obviously send anything, I don’t have a good enough camera to capture the issue. Make sure that the TV antenna socket is connected to the wall antenna outlet; Once step 1 and step 2 have been checked, ask the customer to do a scan of off the channels. I’m not sure I’d buy a TCL again but happy I got a “free” tv out of it. Someday, there will be a reason to spend more than $1,000 on a TV. Update 2019-09-30: received the cheque for the amount I paid on amazon. I have several other Roku TV's and I've never seen this it's almost like it really isn't turning off all the way. Getting to know your TCL Android TV. I bought this because I keep losing my 55 inch TCL TV remote In my bed. If they receive channels, problem solved. You can use the Roku app to control parts of the TV from your phone when you can’t find the remote. Power on the TV. Shop: TCL 50S425 50-inch 4K Smart LED ROKU TV (2019), $279.99 (Orig. TCL service has been contacted but they advise me the local service co should respond in 7 to 21 days to make an appointment and the TV must be off the wall and on the floor for the tech. We resorted to unplugging the TV when not using it which really isn't a good, long-term solution. Make sure that the TV antenna socket is connected to the wall antenna outlet; Once step 1 and step 2 have been checked, ask the customer to do a scan of off the channels. With access to thousands of streaming channels, and over 500,000 movies and TV shows in one place, struggling to find something to watch for movie night is a thing of the past. It's very faint and almost unnoticeable when you first turn it off and the room goes dark, but, when you wake up at night, or in the morning when it's dark and your eyes are adjusted, the whole display is glowing. Endless Entertainment: The full screen glow was definitely gone -- or at least greatly diminished. So i recently purchased a 50S425 and noticed that in a pitch black room the screen has a low glow. Update 2019-08-22: TCL will be ordering a part and sending a local tech to install it. the P607 features a standard assortment found in most TVs on the market. No dice. My Settings Menu Does Not Have An Option To Turn Off The Light! Also if … Black bars are displayed on the top and bottom of the TV screen or the picture appears cut off. So i recently purchased a 50S425 and noticed that in a pitch black room the screen has a low glow. Quick start is disabled and status light is disabled. Also make sure if TV has it. Seems to happen on all of TCL’s larger/higher end TV’s. Fast start is disabled. Check if it resolves the issue. When the TV is off the display still glows. I can see this on my 2017ish 4-series TCL Roku TV. Or over the course of time it manages to slide off into a crevice. Update 2019-09-02: I was out of town for a few days so didn’t get to test the tv. I can see this on my 2017ish 4-series TCL Roku TV. Showing 1-5 of 5 answers. Yep, verified. This does glow in the dark but I am doubting that is really going to help many people. B - POWER and OPTIONS BUTTON Press once to open the menu options. Luckily, we’ve found a highly-reviewed TCL UHD smart TV with Roku integration that’s currently retailing for $400 off its original price. If they receive channels, problem solved. TCL Roku TV 5-Series: Premium Picture. Yeah. I have done so, they gave me some troubleshooting which did not work so they’ve asked me for my purchase details. $899.99) Credit: B&H Photo and Video. Does the glow go away after 15 minutes? Answer this question. It’s on pretty much all night. Press and hold to turn off thee TV. Edit: he replaced everything they shipped except the speakers. Then I turned off "fast start." But often wake up and can see the distinct tv shaped glow, I have tcl TV and it does the same thing. All TCL smart TVs feature the Roku OS smart platform, so there’s no need for an additional media player or streaming box, nor is it necessary to even have cable. TVs PS5 Gaming Smart Xbox Series X 70-75 Inch 65 Inch 40-42-43 Inch Brands 55 Inch 4k 48-49-50 Inch 32 Inch 80-85 Inch Under $1,000 Samsung OLED Roku Budget 60 Inch TV Monitor Small QLED Sony Flat Screen Under $500 Sports LG Outdoor Vizio Under $300 TV Shows Sounding LED Movies HDR HDR Gaming TCL Under $1,500 Under $2,000 1080p My guess -- without schematics to inspect -- is that there is leakage across the circuit that controls the LED array. I have a similar issue my fast start is at night of course because I'm trying to sleep my fast start is off but it's still a pretty bright glow and it seems that you're not the only one with this issue a lot of people do and do far there hasn't been a viable solution, New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Update 2019-09-04: TCL has responded, they are refunding me the price of the tv. Roku TV 6 Series tv pdf manual download. I'm fairly certain I have fast start enabled, and I'd swear the screen is still "on" even when the tv is technically off. See all questions about this product. Power off the TV. The light is on by default. Last night in the dark I noticed the entire screen had a dim glow. I’ve emailed TCL for a resolution. For a while I thought I saw a much dimmer glow, and then even later less that *may* have only affected one half of the display. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. By default the front LED is turned on when your TCL Android TV is in standby mode. I manually tried the on/off button on the right hand side. I'd have added this as a comment on https://www.reddit.com/r/Roku/comments/b7ihrq/tcl_49s325_roku_tv_screen_glows_when_turned_off/. Update 2019-08-30: TCL shipped me a whole bunch of parts, seen Here . Since the TV's will never meet requirements for power consumption if there's any leakage into the backlight circuit while in standby, I wouldn't expect that to be the issue. TL;DR: Treat yourself to a TCL 43-inch HD Roku TV for only $199.99 from Amazon. Hope this helps a little. Update 2019-08-13: I’ve contacted TCL, they sent me some troubleshooting methods to see if basically resetting the TV worked. Go outside and check the position of the TV antenna. Recently bought a TCL 50S425 for the bedroom and notice the same thing. When you turn the TV off, it stays in an active standby state for about 15 minutes before going into deep sleep. It's very hard to tell by eye at these extremely low light levels. The TCL doesn’t have any problems keeping the pictures and the sound of an off-air broadcast synchronised, but content delivered either by disc or by streaming service can fall out of harmony. But at least to let them know it’s a problem. Any idea how to stop this or what may be causing it? I don't notice any leakage on my 49S315 or 55S515, but admittedly don't use them in fast start mode. Last nite I watched a program, turned if off and went to bed. To disable fast startup as it won't let the TV leave standby and shut off. To disable it, simply select OFF and press OK on the TCL remote. Also for: R625, R627, Roku s525, Roku 5 series. If you prefer to completely turn off the device, you should install the TV in a manner that allows you to disconnect the power cord when desired. For now, save your money and buy the new TCL 6-Series. If not, continue to step 4; Try another antenna cable, it may be broken. Back tonight and unfortunately the issue is not fixed. I'm fairly certain I have fast start enabled, and I'd swear the screen is still "on" even when the tv is technically off. You might try disabling the standby LED to see if that changes anything. Given the kinds of normal visual artifacts you see in the dark, I got close to verify this. You have finally accepted the fact that Game of Thrones is really over.Done. I have a TCL 50S425-CA in the bedroom, when the tv is turned off at night it still has a glow which can be bothersome. Mapping the difference between the $600 TV (this TCL) and the $1,400 TV (that Vizio) isn’t a super useful exercise. The glow lasts quite some time...hours. Shop: TCL R625 55-Inch Class HDR 4K UHD Smart QLED TV, $499.99 (Orig. Already one of the World's best-selling TV brands, TCL (The Creative Life) is now one of the fastest growing consumer electronics brands in North America. Check out our full 2020 TCL 6-Series review for all the details, including comparisons to the 2019 model reviewed below. nothing. (power save mode is off) asked on January 3, 2019. Press question mark to learn the rest of the keyboard shortcuts. TCL’s logo is printed in a no-frills fashion, with a LED standby light that glows white just below it. When using voice command for audio channel, screen glows, but after selecting Turn off dispaly, it is dark. Related Articles. Technician is coming in a few minutes to work on the tv.. will tell you which part ends up working or if he replaces everything. You should contact TCL just to make them aware. TCL 49S325 49 Inch 1080p Smart Roku LED TV (2019) Has anyone else experienced a slight "glow" in the display when the tv is off in a very dark room? The behavior of the LED can be changed in the TV settings From the Android TV home screen press the " Settings " button on the remote Fast start is also disabled. Go outside and check the position of the TV antenna. When in fast start mode, the backlight should be off, but perhaps there's some leakage into the circuit in that case since the backlight power supply is on and there are no power consumption standards to meet. It isn't like it lights up. With fast start off, the leakage is much smaller. For example, the TV works with Amazon Alexa or Google Assistant so that you can conveniently search movies and show titles using your voice. However on both of those TV's I've also turned off the standby LED. It still happens to mine even though they replaced all parts. A few days ago I experimentally switched on "fast start" mode -- this results in essentially instantaneous wake-ups at any time. TCL P-series. I swapped out the batteries on the remote, didn't change anything. It didn’t. These are just educated guesses at this point, of course. And a minute later I ca n't find it 2020 TCL tcl tv glows when off review for the! 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